COVID-19 FAQ

Welcome to Adelaide Aquatic Centre

• Please do not attend the centre if you are unwell

• Maintain 1.5 metres distance between others

• Please wash hands thoroughly and use sanitising stations

FREQUENTLY ASKED QUESTIONS (FAQs)

Facilities and Services:

Q: Are you open?

A: Yes. We have been opening in a staged approach. This is to ensure all COVID-19 policies and procedures can be managed safely with a control group. 

We are now reopen to the public with limited services, as of Monday 17 August.

Q. Can I come for a swim with my children?

A. Yes, recreational swimming resumed on Monday 24 August. Please note, during our peak Swim School period from 4.00pm weekdays and 8.30–12.00 weekends, the leisure pool is closed to the public.

Q: When are you open? When do you return to normal hours?

A: Adelaide Aquatic Centre is open:

  • Monday–Friday: 6.00 am – 7:30 pm
  • Saturday–Sunday: 7.00 am – 6.00 pm
  • Public Holidays: 7.00 am – 6.00 pm

Opening hours are informed by the number of people at the Centre and the demand for services. Any updates to hours will be posted on our website.

Q: Will there be food and drinks available?

A: Not at this stage, but a limited range of cold drinks can be bought at reception.

We will update our website when the kiosk reopens.

Q: I need a new pair of bathers, when will the swim shop be open?

A: Our swim shop remains closed, but some essential items can still be bought at Reception.

Please note there is no returns unless the product is faulty.

Q: When will the spas re-open?

A: We are monitoring how social distancing works in confined spaces (such as the sauna and steam room). We will use this information to determine the re-opening dates of the spas.

Q: Can I use the Sauna and Steam Room as a casual visitor?

A: These facilities are for members only. If you are interested in becoming a member, please visit our Customer Centre and speak with one of our friendly team.

Q: When will birthday bookings be available?

A: There is no set date yet. We will update our website and Facebook page when this service is available.

Health & Safety

Q: What’s in place to keep customers safe in this COVID environment?

A: We have a number of rules and processes in place:

  • Completed risk assessments and developed a COVID Safe Plan
  • Placed instructional signage around the centre
  • We ask that people stay away if they are feeling unwell
  • No towel, no training in our gym facilities
  • Sanitising stations are in place around the centre
  • Where applicable, seat marking has been implemented
  • Social distancing markers and directional signage have been used
  • We have COVID Marshals

General membership:

Q: I don’t want to start back on 3 August, can I extend or cancel my membership?

A: These are the options, depending on your type of membership.

  1. If you are a Swim School parent, you can use any of your available 2020 suspension.
  2. Centre members can use their time-stop or suspension entitlement.
  3. If you hold an annual membership, no, you cannot cancel your membership, as per your contract.
  4. Perpetual (direct debit) members must give a minimum seven days’ notice in writing of your intent to cancel, before your next scheduled direct debit.

Q: Can I cancel my membership, as I cannot use the spa or leisure pool?

A: No, based on the terms and conditions of your membership.

This states that during major events, members may have limited access to facilities including pools, classes, and other products and services. In these instances, compensation is not offered to members.

Swim School Members:

Q: Can I stay after my lessons to swim?

A: No, we will email you when after-lesson services are available again.

Q: Are my swim school fees going to be reduced as I cannot use the leisure pool outside of class times?

A: No. Our re-open is very structured and limited to ensure all new processes and policies are safely put in place and followed.

There will be no change to fees, as we are hopeful that together we can move through this initial phase quickly to re-introduce more services.

Q: How many people can come with me to swimming lessons?

A: There is only one spectator per student, to help ensure social distancing.

Q: Can I attend to watch my child’s education dept swimming lesson:

A: No, spectators for the water safety program are not permitted. If you have any further questions, please contact your child’s school.

Centre Members:

Q: Are you limiting the numbers for group fitness classes

A: Yes. Please see the update timetable which includes max. numbers for each class.

Q: The group fitness class I normally attend is not on the program, when will this return?

A: The timetable is updated on a week by week basis, based on attendance and demand.

Q: When will I hear more about my group booking?

A: We will be in touch with our group hire customers soon.

Q: Is 50m lap swimming available?

A: No, not in this first stage. The pool is set at 25m to offer more lanes for lap swimming.

Health and Safety:

Q: Has you cleaning process changed?

A: Yes. Cleaning has been increased in line with State Government recommendations for COVID-19.