FAQ
Common questions about your swimming lessons
Here's a quick 101 for everything you need to know.
Fill in a simple enquiry, and our staff will be in contact over the next 72 hours to have a chat about the best class for you or your little one.
Or come in and have a chat with one of our staff at the centre.
As a South Australian, being by the water is a part of our childhood. From pool parties to picnics on the beach – kids are constantly by the water.
That's why it's important to learn to swim – to stay safe by the water.
All classes are held at our indoor temperature-controlled pools the Adelaide Aquatic Centre.
Kids will have their classes in the Leisure Pool, while teens and adults move to our bigger pools.
You can enrol at any time throughout the year, with the first classes kicking off towards the end of summer school holidays.
Swim School is all done via direct debit. We find it gives the most flexibility for payments, with no large upfront payments at inconvenient times.
Swim School runs throughout the year with the following short breaks:
- Christmas / New Year holidays
- Easter
Lessons do not run on public holidays.
No, you will not be charged for periods that lessons are not conducted. However, if your account is up to date at this time you can still access our facilities free of charge.
If you are unable to attend a lesson, you will be offered a Missed Lesson Pass – valid for the next three months.
A Missed Lesson Pass gives you access to the Centre equal to the cost of your missed lesson. e.g. a regular child's lesson would give you roughly three entries to the Centre.
Class times can vary throughout the year, depending on your child's progress.
Each level has different times and days, and we try to maintain as much continuity and consistency for your child as possible.
Yes. Over the summer holidays we run our School Holiday Intensives.
We have several pools at the Centre and it's a big place! If you need direction on arrival, ask our staff and they can point you in the right direction.
You can give us all the details when you enrol. If you have specific issues that won't be covered in the paperwork, have a chat with our team.
Each level has certain skills and requirements that you must complete to be ready to progress to the next level.
Our qualified Swim School instructors and supervisor monitor student progression in every class, and will keep you informed as to when it is time to move up.
If you are only going to need to take a week or two break, complete and return the suspension form.
If you need to cancel your enrolment, we're sorry to see you leave.
Please fill out and return a cancellation form. For us to get these processed, please return your form 7 days prior to your suspension date or 7 days prior to your next debit for cancellation.